Frequently Asked Questions

The following are some of the most frequently asked questions asked at Progressive Massage Therapy.

If your question is not answered below or you would like further clarification please do not hesitate to contact me.

If it is your first appointment, you will be requested to fill out a confidential Clinic Intake Form.  This will be emailed to you after making your first reservation.​

Your appointment will commence with a review of this form prior to your assessment and treatment.

When your therapist leaves the room you will be asked to ready yourself on the table and this may include disrobing and laying under a sheet on the table.  You may leave on as much clothing as you wish during your treatment and the only area uncovered will be the area being treated.

During the treatment, you will be asked for feedback on pressure.  At all times you will be fully empowered at can stop or modify the treatment.

For sports related massages I recommend that you bring workout clothing as you may wear this on the table during your treatment.

Each treatment includes a brief assessment of your case prior to the actual treatment. You and your therapist will mutually agree to what needs to be treated prior to commencing the actual treatment. Your privacy will always be respected and you may withdraw consent or request to change your treatment at any time.

  • Cash
  • Bank E-Transfer
  • Visa (processed by Payfirma)
  • Mastercard (processed by Payfirma)
  • or Gift Certificate

You will get a reminder email 48 hours before your appointment and 24 hours notice is required for canceling any appointment. There is a 50% charge for all missed or canceled appointments within the 24-hour time frame of your appointment.

Cancellations can be done on the online booking.

Some people are hypersensitive to perfume and cologne.   Such products can trigger a dangerous asthma attack and/or other symptoms such as headaches, nausea, and sinus irritation in these people.

So out of respect to your therapist and those getting treatments after you please do not wear any scented products to the clinic.

As a Health Information Custodian (HIC) under Ontario’s Personal Health Information Privacy Act (2004), the staff members in this organization are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information.

It is not the practice of  Progressive Massage Therapy to buy, sell or trade private information.

Our responsibilities include:

  • Collect only the information that may be necessary for your care

  • Keep accurate and up-to-date records

  • Safeguard the medical records in our possession

  • Only when it is deemed necessary for your treatment, and with further written permission, will we contact other health care providers outside the clinic

  • Information may be shared with another health care provider (including any member of a regulated health profession under the Regulated Health Practitioners Act) and organizations on a “need to know” basis only where required for your care (emergencies, serious safety issues, other RMTs in the clinic)

  • Disclose information to third parties only with your express consent, or when necessary for legal reasons

  • Retain and destroy records in accordance with the law

  • Your request for care implies consent for our collection, use and disclosure of your personal health information for purposes related to your care. As noted above, other purposes require your express consent

Your rights include:

  • Understand the purposes of the collecting, use, and disclosure of your personal health information

  • Refuse or give consent to the collection, use, or disclosure of your personal health information, except where required by law

  • Withdraw or change your consent

  • Access to view your records

  • Request amendments to your records

  • Obtain copies of your records (please request the fees for this service)

  • Complain to the Office of the Information and Privacy Commissioner (OIPC) about a custodian’s refusal to give you access to all or part of a health record

  • Make a complaint to the Information and Privacy Commissioner about any breach of your privacy

If you have any concerns about the accuracy of your records, if you would like to discuss our privacy policy in more detail, or have specific questions or complaints about how your information is handled, please contact your treating Massage Therapist. They can be reached on-site, or by telephone at (613) 238-0808.

During your treatment, you will either be draped or wearing comfortable clothing while you are on the table.  While draped in your treatment, it is recommended to disrobe but you may still wear as much clothing as you wish under the sheets.  Your privacy will be maintained during the treatment.

For detailed assessment, ART and some athletic treatments I recommend you bring active workout clothing to your treatment.

If you are proficient with the internet the online booking site is the best way to book.  It is always open and is an easier way of finding bookings to suit you.  You can still call 613-238-0808 or email as well.

CLICK HERE TO ACCESS ONLINE BOOKING

The booking site has a waiting list that you can customize.  At certain times of the year or certain times of the day demand for treatments can be high.  If you find that a booking time is unavailable please leave the times and dates you are available and I will try to accommodate.

Progressive Massage Therapy is located in Westboro at 376 Churchill Avenue, Suite 303 and both 3-hour and 1-hour parking can be found nearby.


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